Shipping Information

Most domestic (U.S.) orders are shipped within 2 business days of receipt.
All U.S. shipments are insured at no extra cost.

Shipping Costs

Our shopping cart automatically computes shipping costs and is linked directly into the shipping calculators for FedEx, UPS and the United States Postal Service. Shipping costs are based on weight, distance traveled and class of service requested. Note that shipping rates are not based on the dollar volume of your order.

We add a nominal $1.00 box and handling charge to each box of all orders. This charge helps defray the cost of boxes, packing materials, order processing equipment, shipping labels and other expenses relating to processing, packing and shipping your order in a manner that assures your merchandise arrives intact and on-time.

IMPORTANT: Please note that some items may appear heavier in our shopping cart than their actual weight. This is due to the fact that some items fall under a "dimensional weight" oversize pricing policy instituted by UPS, USPS, and FedEx.

The dimensional weight of a package is determined by MULTIPLYING the length times the width times the depth of the package (fractions rounded up) and then dividing by 194. The resulting figure, rounded up to the next whole number, is our billed weight for the item.

We have updated our shopping cart to reflect these changes, so no additional computations are required on your part. If you are interested in placing an order large enough to be shipped via truck freight, please call our office to ascertain availability to your location, as this could greatly reduce shipping charges depending on the items ordered.

Packaging

The packing materials we use in our shipments are 100% recycled and 100% recyclable. To further our recycling efforts, your order may arrive in a box that we received merchandise or other materials in. Be assured that we only recycle boxes that are suitable for this purpose.

Shipping Options

Our online shipping calculators offer the following options:
• United States Postal Service
• USPS Priority Mail (U.S., U.S. Territories, APO/FPO)
• FedEx
• FedEx Home Delivery (Ground)
• FedEx Ground Commercial
• FedEx Express Saver (U.S. Only)* 3-Day Service
• United Parcel Service (UPS)
• UPS Ground
• UPS Ground to Canada

We do not offer overnight or 2-day air shipping options. Please visit one of our retail stores for immediate purchase.

Shipping Details

We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting 3-Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping. Some products are shipped directly from the manufacturer, which may delay the shipping time. If your order doesn't arrive complete, please wait a day or two before calling, as part of it may have been shipped from a separate location.

• We are unable to provide tracking for orders shipped via the United States Postal Service. Delivery confirmation service is provided.
• CANADIAN ORDERS may incur levies and duties by the receiving country which will be collected COD by the shipper. Superior Growers Supply is not responsible for these surcharges and cannot determine in advance what they might be.
• Bulky items may be subject to an oversize surcharge from the shipper.
• Prepaid orders will be sent freight collect for shipping if appropriate shipping and handling costs are not included with order.
• Special orders are non-returnable and may incur extra delivery charges or fees.

Backorders and Substitutions

We strive to keep our website up to date with current stock shortage information. Occasionally, an item sells out before we are able to update the website. Items temporarily out of stock will be shipped as soon as received back in stock. If a product is no longer available, we will offer to substitute a comparable or better item. If no comparable product is available, we will promptly refund your money.

Shipping and Order Correspondence

For retail locations, please see our Stores page for info, maps and directions.
• We DO NOT print a paper catalog.
• Our website is our catalog.

Call Customer Service: 800.227.0027 U.S. Toll-Free
517.332.2663 Mid-Michigan
517.332.6218 FAX

Hours: Monday through Friday from 9 AM to 6 PM Eastern Time.
Saturdays from 10 AM to 5 PM Eastern Time.
Closed Sundays.

Mail orders, authorized returns and corporate correspondence:
Superior Growers Supply
4870 Dawn Avenue
East Lansing, MI 48823